Privacy Policy Statement
We are committed to protecting your privacy and handling your information responsibly. This policy outlines how we collect, use, and protect your personal data on our website.
Information We Collect
We collect information to deliver, improve, and personalize your experience on our site.
- Personal data you provide directly, such as your name, contact information, and inquiries submitted through our forms.
- Data collected automatically, including browser type, device, and interaction with website features.
- Technical information, such as IP address and cookies, used to analyze site performance and enhance functionality.
- Details related to feedback or communication with our team, used solely to service your requests.
How We Use Data
Your information is processed to operate our services with transparency and security.
- To respond to your messages and queries submitted via our website contact forms.
- To optimize user experience and enhance site performance through analytics.
- To communicate important updates or changes relating to our services or privacy practices.
- To address and fulfill your requests, always respecting your privacy preferences.
Legal Basis for Processing
We process your information based on lawful grounds as required under Canadian law.
This may include your consent when submitting forms, compliance with legal requirements, or for the legitimate operation of our services.
Sharing Information
We never sell your personal data. Sharing occurs only as described below:
- With service providers that help us maintain and develop our website, bound by privacy obligations.
- When required by law or regulation, such as compliance with court orders.
- To protect our rights, safety, or property, or as otherwise permitted by law.
Data Security
Your data is protected using appropriate technical, physical, and administrative safeguards. We regularly review our security protocols, train staff in data protection practices, and employ encryption as required. While no system is entirely immune to risk, safeguarding your privacy remains a top priority.
Your Rights
You control your personal information and its use.
- Request access to the personal information we hold about you.
- Ask to update or correct incomplete or inaccurate data.
- Request deletion of data, subject to legal retention obligations.
- Withdraw consent for specific processing activities at any time.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze website traffic.
View Cookie Policy View Cookie Policy
Contact Us
For privacy concerns, questions, or to exercise your rights, please contact us below. We respond promptly to support your privacy.
Support Email: content@dexalivorea.com
Support Line: +1-822-425-7627
Mailing Address: 717 West Pender Street, 3rd Floor, Vancouver, BC V6C 1G8 Canada
Policy Changes
We may update this policy from time to time. Material changes will be communicated to users on our website.
Last Updated: December 15, 2025